Social Media in Insurance, Part 2: Where we are today
How are insurers using social media today? Consider the results from the 2014 Accenture Insurance North America Social Media Benchmark Study, which identified the types of social media posts mentioning...
View ArticleTaking a More Strategic View of the Claims Workforce
For insurers who have already taken the step of reinventing their claims workforce with claims professionals who can solve problems, provide differentiated customer service and drive innovation and...
View ArticleCloud in Policy Administration, Part 1: Cloud Momentum Keeps Building
We have been talking about the future of cloud computing for the last few years. The conversation has shifted from being future-focused, to having much more of a present-day urgency. We aren’t yet at...
View ArticleLegacy Systems a Roadblock to Digital Innovation
From a policy administration perspective, it’s interesting to see how insurers participating in our Digital Innovation study viewed the barriers posed by legacy systems. When it comes to digital...
View ArticleIndependent Agent Survey, Part 2: Key findings
Accenture’s recently-published Independent Agent Survey reached out to more than 1,100 IAs across the US to get their “take” on business priorities and learn more about their relationships with...
View ArticleClaims agility, Part 1 | Changing customer expectations
Insurers have been grappling with external pressures from changing customer expectations, new developments in technology and data, and emerging types of risk. And within an insurer’s four walls,...
View ArticleEvolving the independent agent channel (Part 1 of 4) | Insurance Chart of the...
Independent agents (IAs) are the dominant distribution channel in the US P&C industry, so for the Accenture Independent Agent Survey, we surveyed 1,158 IAs to better understand their needs,...
View ArticleEvolving the independent agent channel (Part 2 of 4) | Insurance Chart of the...
Many insurers, in the life and P&C sectors alike, depend heavily on independent agents (IAs). But the IA channel isn’t immune to important shifts in the insurance landscape, from changing customer...
View ArticleEvolving the independent agent channel (Part 3 of 4) | Insurance Chart of the...
In our survey of nearly 1,200 independent agents (IAs) in the United States, we discovered that IAs generally don’t see technology as the answer to their needs. Indeed, they ranked digital capabilities...
View ArticleEvolving the independent agent channel (Part 4 of 4) | Insurance Chart of the...
The results of the Accenture Independent Agent (IA) Survey demonstrated that IAs are serious about offering exceptional customer service: many reported that customer service is a key contributor for...
View ArticleTraditional insurance distribution is being upended by customer-centric,...
Fintech companies and startups have invested significantly in insurance—to the tune of an estimated US$4.9 billion over the past five years, and $2.6 billion in 2015 alone. Distribution has proven ......
View ArticleHow new entrants to insurance distribution are owning the customer experience
Long gone is the traditional insurance funnel, where insurance customers followed a linear path from shopping to buying to renewal. Instead, customers are in an ongoing cycle that offers carriers ......
View ArticleEstablished insurance carriers are transforming their distribution...
Accenture research shows that 59 percent of carriers are prioritizing a more customer-centric distribution model, and 48 percent have already built (or plan to build in the near future) a ... Read More...
View ArticleSmall online commercial insurers need more than great traditional service to...
Lesson 3: Customer Service Low price and customer focus are two lessons that small commercial insurance carriers can learn from their personal lines counterparts when they consider selling policies...
View ArticleCustomers want insurers to speed up self-service capabilities
The findings in a recent study, I believe, should grab the attention of insurers in North America that feel no urgency in going digital and updating their various technologies. The ... Read More The...
View ArticleInsurers can’t forget personal touch when upgrading self-service technologies
We have been discussing a study that I believe should be instructive to insurers in North America that feel no urgency in going digital to thwart digital disrupters attempting to ... Read More The post...
View Article
